Customer Service Manager
Allstate Insurance, Winnie Agency - Eden Prairie, MN
Allstate Insurance, Winnie Agency is looking for an outstanding Customer Service Representative for a growing Eden Prairie agency. This is a great opportunity to learn from and work alongside a successful entrepreneur.
RESPONSIBILITIES
As a licensed insurance professional with Allstate Insurance, your role will include the following:
•Serve as the "right hand" person to the agency owner
•Inform and educate clients about policy coverage, changes and exclusions
•Advise customers of claims and billing procedures as needed
•Prepare insurance quotes and applications
•Assist with the agencies social media presents
•Provide technical support to sales team
Administrative duties to include:
•Managing phone lines
•Website inquiries
•Directing walk --in clients
•Mail management
HOURS & COMPENSATION
•Salary of $32,000 plus bonus
•40 hours / week with flexibility
•PTO and paid holidays
•Matching retirement package
•Health Insurance / Dental Insurance
WHAT IS NEEDED TO BE SUCCESSFUL?
•Prior insurance agency experience preferred
•Must already have or be willing to obtain Property and Casualty license prior to starting employment.
•Outstanding customer service, communication skills and timely sense of follow up
•Ability to work independently and make sound decisions (at times with little direction)
•Proficient with windows based software
•Adept at utilizing social media for networking and sales initiatives
•Excellent organization, prioritization and multi-tasking skills
•High School Diploma and preferably additional post-high school education
WHY Allstate?
Allstate agents serve as local experts and trusted advisors to their customers. We get to know you like family - that is why so many people choose Allstate, Winnie Agency over other insurance companies to protect their dreams. The same commitment to customers is extended to our workforce. We have a track record of awards for diversity, growth opportunity and employer of choice. We are a family, and we all succeed together.
Required experience:
•Customer Service: 3 years
Required license or certification:
•MN Insurance License