Harte Hanks is currently looking for new talent to join a growing Product Support and Customer Service Team that services one of our key clients in the Healthcare Industry. As part of this team, you will handle customer service calls. You will be responsible for utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a complex program with a range of products to customers while maintaining a pleasant disposition makes you an ideal candidate for this exciting opportunity!
Primary Duties:
• Handle inbound calls and outbound callbacks in a courteous and timely manner, utilizing proper grammar and verbal skills
• Provide optimal customer experience by effectively resolving customer issues in a timely manner with “First Call Resolution" by utilizing multiple support resources
• Utilize multiple computer applications at one time and be able to maneuver through these functions
• Maintain high standards of professionalism and conduct
• Work as a consultative partner to your customer, building rapport and providing direction
• Acquire customer and issue-related information and input information into call-tracking database
Required Experience and Skills:
• High school diploma or equivalent
• 1-2 years of customer service/retention experience
• Medical or health insurance background a plus
• Ability to type 30 wpm
• Basic knowledge of email and computer applications
• Experience with an environment that includes interaction with customers (retail, call center, hospitality)
• Clear speaking voice, excellent enunciation
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces at the same time
• Ability to work flexible shifts
You will be trained on:
*How to use the phone system
*Products and applications required to support the account
*Processes and procedures required to support the account
This is a long term 6-9 month temporary assignment that will start in June!
The pay for this position is $12 an hour, or $13 an hour for bilingual employees.
Must have open availability to work a shift between the hours of 6am-10pm Monday-Friday and 8am-7pm on weekends.
Apply online today by going to:
https://harte-hanks.evolvondemand.net/offline/8473
Harte-Hanks has discounted onsite daycare!
We have numerous openings for this position; if you know anyone that may be interested, please feel free to pass my contact information along!
Rachelle Bauder
rbauder@evolvondemand.com