The primary functions of the Branch Lead will involve communicating regularly by phone, computer, fax, and in person, normally at the Coastal Construction Products office, about products and specifications with customers, suppliers, their representatives, architects, engineers, building maintenance personnel, building owners and their representatives, and members of organizational boards. It may include participation in trade organizations and similar such sales contacts with people who influence buying decisions.

Other directly related functions involve extensive communicating regularly by phone, computer, fax, and in person with other members of the Coastal team. This includes the Jacksonville based central credit, inventory and administration staff as well as the sales, inventory and administrative personnel in the other Coastal Construction Products locations throughout the Southeast. This involves extensive responsibility to utilize the computerized information system, including data input, reading and utilizing such information, especially related to credit, inventory control, and coordination of sales activities.

In addition to engaging regularly with Coastal’s customers regarding products and specifications, as Branch Lead, you will be responsible for a team of technical professionals, in effort to support our customers’ every need.

 

Key Accountabilities and Responsibilities:

Manages and leads the daily Inside Sales branch operations.

Including:

 

• Safety
  
  15. Ensure that all operational policies and procedures in branch are followed accurately
  16. Promote safety through regular team meetings and Distribution Center walk-throughs
• Facilities
  
  15. Maintain a clean work environment
  16. Coordinate and manage distribution center service operations with Distribution Center Manager
  17. Ensure regular maintenance and services are being done correctly (Let’s break this out to 2-3 more bullet points – getting specific on what those maintenance and services are)
• Inventory
  
  15. Manage all open commits on a regular basis
  16. Develop strong knowledge of demand calculations
  17. Ensure operational processes for receiving and picking are being following
  18. Work to establish strong internal transfer efficiencies among partnering branches
  19. Manage all Inside Sales processes involving sales, credit, purchasing and payables
• Customer Service
  
  15. Meet and exceed internal or external customer expectations with friendly service, technical expertise, timely follow-up and thorough written and verbal communication
• Team
  
  15. Ensure proactive and reactive Inside Sales activities are:
      • Routine and effective
      • Customer friendly
  16. Ensure Inside Sales coverage/customer site visits for sales support
  17. Coordinate with Sales & Marketing Management:
      • Schedules & monitors I/S tech/product training with Reg Sales Mgr
      • Co-leads meetings with Regional Sales Manager with Inside & Outside Sales to ensure effective coordination
  18. Gather and report market information regarding:
      • Competitors, vendors, and customers
      • Local market trends, events, & economics 
  19. Participate in the hiring, selection and outplacement process
  20. Participate in the Inside Sales employee Strategy Sessions

Expectations:

There are some established characteristics of the successful employees in this type of job. They are self-motivated team players. They are skilled at communicating, networking and knowing their own limitations. In addition, some very important attributes needed for success in the job (not limited to) are:

 

• Responsive to customers' needs
• Personally ethical and high integrity
• Fast thinker
• Responsive to the direction and requirements of management
• Support the Coastal vision, both internally & externally
• Effective Communication and listening skills
• Adaptability to change
• Ability to effectively diffuse conflict
• Effective persuasion skills
• Ability to work in cross-functional, collaborative environment
• Ability to multi-task in a fast paced environment
• Positive attitude
• Task implementer

 

Qualifications and Education Requirements:

• 2-5 years’ experience in Inside Sales position and/or related field preferred.
• Bachelor’s degree preferred.
• Bilingual preferred.
• Has flexibility as to method, priority and timing of job duties.
• Proficient in Windows Microsoft programs (Excel and Power Point).
• Ability and means to travel as needed for delivery of materials to jobsites or customer facilities and participation in periodic branch inventories. (Would need to provide proof of liability and property damage insurance on vehicle used.)

 

Physical Requirements:

• Positive attitude
• Task implementer
• Traditional office setting; requiring sitting, typing, standing, squatting, etc.
• Travel – may be some for training purposes, occasional customer deliveries, inventory, etc.
• Climb a ladder.
• Use of specific equipment typical in distribution center environment.
• Must be able to obtain forklift certification.
• Physical ability to handle (lifting, pulling and pushing) typical product packaging, from light weight items up to 75 pound bags (with equipment) required.
• The ability and willingness to handle materials, including loading and unloading commercial carrier trucks and various customer vehicles.

 

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.