This position requires a person with superior organizational and research skills and the desire to become a subject matter expert in anything related to concealed carry law and legislative positioning as it relates to firearms. The position requires in-depth research skills, a project management background or education and must display a proven ability to work well across departmental boundaries to guide projects to completion. It also requires excellent communication skills and a willingness to work in a fast-paced environment where deadlines and accuracy cannot be ignored. It has the opportunity to have a huge impact on the future growth of the USCCA.

Position Summary

• Monitor state legislatures for relevant bills and update state pages when bills are signed into law.
• Research new concealed carry/self-defense topics for additions to the State, Federal, travel and terminology pages.
• Create a weekly gun law-related blog post.
• Monitor Google Analytics and update SEO tags and titles to maximize the position of our site in search results.
• Support Customer Engagement advisors regarding legal questions from members and prospects.

Duties/Responsibilities

Website / Reciprocity App

• Be the leading subject matter expert at Delta Defense on all elements related to handgun law in all 50 states, including but not limited to concealed carry law, self-defense statutes other elements regarding the use of force.
• Constantly research, compile, organize and constantly update all concealed carry and firearms-related laws for each state
• Keep apprised of all concealed carry-related legislation proposed at every level of Government and publish new and revised laws on the website within 2 business days of going into effect
• Research, compile, organize and constantly update Federal concealed carry and firearm related laws, Gun Fact or Fiction pages on often-searched topics, traveling with firearms pages and terminology pages.
• Collaborate closely with IT staff regarding new web pages, new content, app updates, features and web tools to continuously improve the user experience.
• Meet with IT Management regularly to prioritize support needed for the above-mentioned content.
• Attend and participate in all meetings focused on content improvement and other elements of the area in which you will work.
• Optimize SEO for the legal webpages.
• Edit and proofread materials

Customer Engagement

• Prioritize timely support for Customer Engagement advisors regarding legal questions received from members and other callers via Google Hangouts, Slack channels, emails and in-person contact
• Provide training videos for new Customer Engagement advisors on the various legal content provided on our web pages and how to navigate to locate specific content as needed.
• Provide regular written updates to Customer Engagement regarding concealed carry news as well as any updates and new content that is added to the website
• Attend Customer Engagement L-10 meetings as needed

Marketing

• Work with Marketing and other departments on strategies to leverage the high volume of traffic using the State/Federal law web page content to encourage new USCCA memberships.
• Participate with Organic, Marketing and consultants in overhauling the USCCA Mobile App to create a better user experience and to leverage the app to increase membership

Miscellaneous

• Limited writing for publication in CCM, USCCA blogs and marketing materials as needed.
• Assist various CCM writers with legal research and review of articles with legal content.
• Attendance at the USCCA Concealed Carry Expo or other events to serve as the subject matter expert in this area.
• Other duties as assigned

Skills/Abilities, Experience and Education Requirements

• Demonstrated experience in project management leading and directing projects ontime and within budget.
• Bachelor’s degree in Communications, Journalism, Political Science, or related field - or equivalent experience
• Process management expertise
• Proficiency in WordPress, Elementor, ReTool and any other web development tools
• Ability to never miss any deadlines, no matter what
• Constant innovation
• Excellent research skills
• Excellent written and verbal communication skills
• Excellent organizational skills
• Self-directed and motivated
• Ability to quickly learn new skills and systems
• Attention to details and accuracy
• Above average copy editing skills/attention to detail
• Ability to work independently or collaboratively to meet deadlines
• Ability to handle multiple projects and deadlines at once
• Ability to thrive in a fast-paced, deadline-driven team environment
• Proficient computer skills, including familiarity with Microsoft Office, Google Docs and WordPress
• Constant desire to learn and grow professionally and personally
• Hatred of mediocrity
• Demonstrates the Core Values of Delta Defense, LLC

Working conditions/Travel

• Office setting
• Delta Defense is a gun-friendly workplace with the demand that all firearms laws and safety principles be followed to the letter
• Remote work option available
• Occasional travel

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