Director of Client Solutions

Job Brief:

The Director of Client Solutions will provide high-level administrative support to the president of the organization as well as other team members. Reporting directly to the president, the Director of Client Solutions provides executive support in a one-on-one working relationship. The Director of Client Solutions also serves as a liaison to the team; organizes and coordinates outreach and external relations efforts, and oversees special projects. The ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

Role Objective:

• Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the operations of the company.
• Sustain a daily calendar of meetings and events.
• Prepare Word, Excel, or PowerPoint presentations, agendas, reports, special projects and other documents in support of objectives for the organization.
• Handle incoming telephone calls; take and deliver accurate messages; respond to requests by gathering and providing information and referring non-routine calls to the appropriate team members.
• Excellent communication and time management skills; proven ability to meet deadlines.
• Ability to function well in a high-paced environment; performs additional duties as assigned by the president.
• Draft and prepare correspondence for internal announcements, meetings, and organizations that the executive is involved with
• Manage the president’s contacts and run his calendar and schedule
• Assist in preparing and managing presentations.
• Welcome the Executive’s guests by greeting them, in person or on the phone; answering or directing inquiries.
• Use discretion, confidentiality, and good judgment to handle C-Level matters.
• Represent the company and the Team in a positive light through great follow-through skills and sound judgment.
• Conserve the Executive's time by reading, researching, collecting and analyzing information as needed, in advance.
• Complete adhoc projects as assigned – such as personal events and/or family needs.
• Organize complex calendars and schedules; resolving any scheduling issues

Key Responsibilities:

• Provide and lead support to both internal and external parties with a high level of professionalism and in a manner that reflects positively on the organization.

Skills and Qualifications:

• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)

• Ability to communicate effectively and professionally.

• Ability to utilize a contact management and data base system

Preferred Attributes:

• Minimum of 20 plus years of honorable service in the military
• A servant-leader, one who focuses primarily on the growth and well-being of people and the communities to which they belong.
• Able to decipher priorities and make sound judgment calls when needed.

• Commitment to excellence - perform duties at the highest level possible on a consistent basis.
• Excellent communicator - able to interact with people of all levels in a confident, professional manner.
• Demonstrate ability and temperament to work with sensitive information.
• Team player - have team-oriented experience and approach.
• Service focus - dedicated to meeting the expectations of the President and other team members by maintaining effective relationships with interested parties.
• Ability to think outside of the box with a sense of urgency.

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