Essential Job Functions:

• Keeps store and warehouse clean, organized, and presentable for business
• Merchandise products, create displays, and create store/product signage to increase business
• Assists Retail Manager with product merchandising, display creation, and store/product signage
• Performs administrative functions such as data entry, inventory control, product ordering and receiving
• Occasional delivery driving of a BRM vehicle between facilities
• Recommend, select, and help customers locate merchandise based on customer needs and desires.
• Share product knowledge enthusiastically and accurately to elevate service and increase sales.
• In partnership with the Retail Manager, manage fulfillment and inventory needs of the Whole Grain Store.
• Ensure that the stock room is clean, organized, and follows all company best practices and standards.
• Follow and adhere to all safety procedures when operating equipment.
• Train and assist retail employees to properly put away freight, rotate stock, maintain flex space, and label as necessary.
• Actively lead a shift with high energy and a focus on service.
• Demonstrate positive financial decisions such as inventory control and labor on a shift by shift basis.
• Build a service centric team by coaching and developing employees.
• Provide timely follow up to a managers regarding any employee coaching. 
• Respond to and resolve customer complaints and questions in a timely manner. 
• Ensure proper pricing in all systems to account for accurate COGs.
• Demonstrate awareness of financial impacts of decision making.
• Work under pressure, meet deadlines, and be adaptable with working on multiple projects simultaneously. 
• Assist with inventory and ordering of merchandise.
• Ensure merchandise is properly tagged, stickered, rotated, and displayed.
• Comply with all company policies and procedures and operates all equipment in a safe and food-safe manner.
• Confront and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.
• Embrace change by being open to new ideas.
• Communicate effectively with individuals, groups, peers, cross functionally, management, and the general public.
• Ensure a clean, organized, safe, and respectful environment for guests and employees.
• Comply with Bob’s Red Mill food safety policies and procedures including adherence to FDA regulations and Good Manufacturing Practices (GMPs).
• Must remain friendly and service oriented, even during times of long lines and high traffic.
• Performs other tasks and duties as assigned.
• Be willing to assist in other departments as needed.
• May act as the Manager in Charge in the absence of the General Manager.

Supervisory Responsibilities:

• The Retail Lead will not have any direct subordinates.

Knowledge, Skills and Abilities: 

• Ability to move quickly and work in a fast paced environment.
• Possesses strong written and verbal communication skills.
• Ability to perform accurate and timely data entry.
• Is organized, dependable, and can work well within a multi-tasking environment.
• Possesses excellent time management skills when performing multiple job functions.
• Ability to work well individually and as a member of a team.
• Possesses a patient, calm and pleasant demeanor when assisting customers.

Qualifications:

• High school diploma or equivalent preferred.
• Minimum of 2 years of experience in retail or customer service.
• Must be able to sell alcohol – OLCC permit.

Physical Demands: 

• Position requires continued walking or standing for long periods up to 2 hours at a time.
• Position requires the ability to bend, squat, and climb stairs frequently.
• Position requires the ability to lift products weighing up to 50 pounds.

Work Environment:

• The primary work environment for this position is within the store.  A small percentage of time may be outdoors where temperatures vary.  

What you should know: Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.